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About Us

About

West Michigan Technology Services

Nestled within Grand Rapids, West Michigan Tech Services (WMTS) is your dedicated IT partner known for propelling small businesses toward success. Established in 2011, we are acclaimed for our unswerving commitment to equipping small businesses with outstanding IT support.

Our reputation is built on the pillars of reliability and exceptional customer service. We’ve earned our client’s trust by being swift to respond, always available, and readily stepping beyond the call of duty — whether that involves late-night meetings to resolve computer viruses or continuous system monitoring to mitigate potential threats.

Leading our team is Rick, whose depth of knowledge, professionalism, and friendly demeanor is a hallmark of the WMTS experience. From rapidly fixing computers on short notice to reorganizing and upgrading network systems, Rick and the team embody the core ethos of WMTS — commitment, capability, and customer-centricity.

 

"It's been an absolute pleasure to work with this team. They are quick to respond and I love our Star to Star phone system. The support offered by WMTS is hands down the best experience."
"Best Tech companies around. They can handle any problem you may have -- I would highly recommend -- great staff."
"WMTS provides exceptional IT services at very reasonable prices. Both Tom and Rick are always available to answer questions and help to explain internet related issues in a way that someone who is not so savvy in the tech world can understand. Strongly recommend this company!!!"
"Incredible customer service. They make this company of 2 people feel like a top client. WMTS comes up with hardware and software solutions for our business, preparing for possible scenarios and challenges that may come up. Thanks Rick & Tom for being the IT Team for our business!"
"I have worked with Rick from WMTS on a couple of projects. He came in to my office on short notice and was able to fix 2 pc's which had problems that i couldn't fix by googling it and running antivirus myself. Rick was prompt, got the job done without dilly-dallying to run up the bill and was friendly at the same time."
"We always keep Rick's number on speed dial because computer problems can add up to dollars really quick and Rick does a great job of monitoring our computers to make sure that things don't happen. Highly Recommend!"
"We have been using WMTS for several years now. You never know when something can go wrong with the computers or internet connection. Twice in the last 4 years we had major computer issues and WMTS came to the rescue! I'd highly recommend starting a relationship with them before the inevitable situation comes up with your computer. Thank you Rick and Tom."
"Tom was a tremendous help! I was having issues with my check printer and he was able to get it working 🙂 It was a challenging issue but he did not give up and stayed on the phone with me until it was resolved. West Michigan Tech Services are always so pleasant and nice to work with. We are very happy customers!"
"Had a very good experience with WMTS as they helped to re-organize and upgrade our network systems. Rick and Tom are very thoughtful, attentive, and professional."
"I can't say enough good things about Rick and his team at West Michigan Tech Services. Rick has been in complete control of all of our computer needs for years. He has NEVER let us down in any aspect. I would highly recommend West Michigan Tech Services to anyone in need. If anyone would like a reference in person feel free to contact Dental Associates of West Michigan."
"If you looking for someone to help you out with your tech questions and issues WMTS is the one to call. I had a horrible internet connection/wifi setup and Rick was able to get it running smooth with no more connection failures."
"These guys are fantastic! As a growing small company, we had no idea the benefits of having an IT team. We have already saved hours in fumbling around with our own IT issues and they have been assisting us for only a couple of months. Along with the support, they provided us a new server with installation and it was as smooth as a transition could be! 5 stars all day for these guys."
"Excellent service and absolute quality work! They have went above and beyond to help us with our computer systems, wiring, printers and establishing organization to our wiring. Thank you so much! Rick and Tom! I would highly recommend them for any of your tech issues!"
"When I had a computer issue, I called Rick and he fixed things right up for me. As a business owner, being able to rely upon someone that has the knowledge and ability to keep my business running is invaluable! I would recommend Rick to any business owner. Thanks Rick!"
"I've worked with this company for years now and they have saved me a few times. They are responsive and professional. I would highly recommend this organization. The team at WMTS are fantastic!"
"Rick and West Michigan Tech Services were extremely knowledgeable and helpful when it came to getting my business WiFi networks running smooth! Thanks again!"
"West Michigan Tech Services has been an fast, friendly, excellent tech provider for me whenever I need them at any time."
"Highly recommend WMTS! Rick and Tom are knowledgeable, professional, and responsive. They are the best! "
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At WMTS, every client is a top-tier client, regardless of size. From managing intricate IT infrastructures to translating tech jargon into everyday language, we ensure our clients are never left in the dark regarding their IT concerns.

Our relationships with clients are deep-rooted and built on trust. As we’ve grown with our clients, we’ve adapted our services to meet their changing needs. This dedication to growth and adaptability, underpinned by our genuine interest in our client’s success, distinguishes us in the dynamic realm of technology.

Choose West Michigan Tech Services, and you’re opting for an IT partner that truly cares, delivers on its promises, and empowers your small business to soar. We’re not just your IT service provider but a steadfast pillar in your business growth story.

Our Vision

Our Vision is to become one of the leading sources of IT support in West Michigan with a recognized brand name and a reputation for excellence. We are a growing team of well-trained individuals that believe in a culture of mutual respect, professionalism, and understanding for clients while demonstrating honesty, integrity, and living by the “Golden Rule.” We maintain a friendly, family environment that allows our staff the flexibility to achieve a healthy balance of work and life.

Protect Your Business Now!

Don’t let IT issues stall your success. Secure your business now with our expert IT support, ensuring you’re always up, running, and ready for growth.

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Meet the expert agents

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Russell Alexander

Founder

Patricia Teague

Co-Founder

David Hall

Business Manager

Connie Taylor

Operational Manager

We Do Support Differently!

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Choose West Michigan Tech Services for peace of mind and proactive IT solutions tailored to your business. With us at your side, your technology is in expert hands, letting you focus on driving your vision forward.

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